Lees Hotel Accommodation and Restaurant

Privacy Policy

This privacy policy (Privacy Policy) sets out how Waymark Hotels handles your personal information in accordance with its obligations under the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy complies with all requirements of the Privacy Act in relation to the collection, management and disclosure of your personal information.

“Waymark Hotels” as referred to in this Privacy Policy includes Waymark Hotel Group Pty Ltd ACN 621 426 999 and each of its related bodies corporate (as defined in the Corporations Act 2001) and we also refer to these entities in this Privacy Policy as “we” or “us”. Where used in this Privacy Policy, “personal information” has the same meaning as in the Privacy Act.

What kinds of personal information are collected?

The kinds of personal information which Waymark Hotels may collect about you depends on your relationship with Waymark Hotels or the products, services or information that you request, or which Waymark Hotels provides to you. This personal information may include:

Waymark Hotels only collects sensitive information (as defined in the Privacy Act) if it is directly related to, or reasonably necessary for, our functions or activities and you consent to that collection or its collection by us is authorised by law.

How is personal information collected?

Waymark Hotels collects your personal information when you:

If you are making an accommodation reservation or booking directly through our website, you will be redirected to a third party service provider for the purpose of collecting your information,  taking payment and completing your booking.  This information is collected by that party and your details confirmed to us.

Waymark Hotels may also, with your consent or if we are authorised by law, collect your personal information from public or other sources if it is unreasonable or impractical to obtain it directly from you. Waymark Hotels’ websites uses cookies.  Cookies are small data files that are placed on your hard drive that collect information, including browsing information, each time you access Waymark Hotels’ websites.  Information collected through cookies is used by Waymark Hotels to operate the website efficiently and to track the patterns of behaviour of visitors to the website.  You can change your browser settings to notify you when you receive a cookie or to disable cookies.  If you disable cookies, Waymark Hotels’ website may not work properly.

Why is personal information collected, held, used or disclosed?

Waymark Hotels collects, holds, uses and discloses your personal information in order to:

You will have the choice to elect to receive some of the above communications either on the Waymark Hotels website at www.waymarkhotels.com.au, on-line or by mail, SMS or fax in accordance with applicable laws. Should you elect to receive any of the above communications, you will also have the option to ‘opt out’ of receiving them at any time in the future by unsubscribing from communications received electronically or by contacting Waymark Hotels at info@waymarkhotels.com.au.

Waymark Hotels is also required to collect certain personal information in order to comply with its legal obligations, including under the following legislation:

Who is your personal information disclosed to?

Waymark Hotels does not generally disclose your personal information except as stated below. We will disclose your personal information in specific circumstances when:

To the extent permitted by law, we may disclose your personal information to:

Is your personal information disclosed overseas?

Some service providers that we use, including for the purpose of bookings and reservations, collecting information and processing data may store and process that data on servers located overseas, specifically in the United States of America. Wherever reasonably possible we ensure that anyone with whom we share your personal information (or who collects and/or processes information on our behalf) is subject to the same privacy legislation as we are and/or either agrees to be bound by the standards of our privacy policy or is subject to privacy standards that are at least substantially similar to the way in which the Privacy Act protects your information.

How is your personal information held?

Waymark Hotels uses reasonable steps to protect your personal information held by us from misuse, interference and loss, and from unauthorised access, modification or disclosure by taking precautions including:

No Waymark Hotels employee is able to access your personal information unless they require it for their duties.  Waymark Hotels has passwords and security access IDs in place to restrict access to your personal information to those employees who need it to perform their duties.

Accuracy of your personal information

Waymark Hotels aims to ensure that the personal information we keep about you is accurate, up to date and complete.

How can you access and correct personal information?

Subject to the exceptions set out in the Privacy Act, you have a right to access, update and seek correction of personal information that Waymark Hotels holds about you. Waymark Hotels may recover from you reasonable costs of supplying you with access to your personal information.  However, we will not charge you for the making of the request or to correct or update your personal information.

If you would like to access or correct your personal information, please contact Waymark Hotels’ Privacy Officer via the contact details listed below.  Your request will be dealt with as soon as reasonably practicable.  If Waymark Hotels does not provide you with the requested access to, or correction for, the information it will generally notify you of the reasons for refusal to the extent required and what the next steps for you are.

Privacy Complaints

If you believe Waymark Hotels has breached the Privacy Act or a registered code that binds us, please contact Waymark Hotels’ Privacy Officer via the contact details listed below. Waymark Hotels may request that you put your complaint in writing. Waymark Hotels will endeavour to resolve your complaint in a reasonable time frame (usually within 30 days) and may contact you to obtain further details in order to provide you with a full and complete response.  If you are not satisfied with the manner in which Waymark Hotels has handled your complaint, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Privacy Officer Contact Details

To access or correct your personal information, to notify Waymark Hotels of a breach of the Privacy Act or a registered code or if you have any privacy related inquiries, please contact Waymark Hotels’ Privacy Officer at Privacy.Officer@waymarkhotels.com.au, Telephone No. (02) 9290 6000, GPO Box 5275 Sydney NSW 2000.

Links to other websites

You may find links to other websites not operated by Waymark Hotels on our website.  This Privacy Policy does not apply to those websites – always check the privacy policy of other sites you enter.

Changes to our Privacy Policy

Waymark Hotels reserves the right to modify or amend the Privacy Policy at any time and will update it on the Waymark Hotels website if it has been changed. If you have any further questions about Waymark Hotels’ Privacy Policy please contact Waymark Hotels’ Privacy Officer at Privacy.Officer@waymarkhotels.com.au, Telephone No. (02) 9290 6000, GPO Box 5275 Sydney NSW 2000.

This Privacy Policy is amended from time to time and was last updated on 24 August 2021